Industry Hotpots

We take full responsibility. Notify us within 15 days with 3rd-party retest report (e.g., SGS/Eurofins). If confirmed off-spec, we offer:

• Free Replacement (next available vessel), or

• Credit Note for the full value against your next order.

Goal: resolve within 7 working days after joint verification.

Yes. Our technical team assists with:

• Recommended usage levels & processing temperatures

• Solubility / stability tips (e.g., prevent SSPS precipitation in UHT yogurt)

• Compatibility notes with other sweeteners/fibers

For complex projects, we arrange direct link with our partner factory's R&D lab.

Yes. We maintain a regulatory library and provide:

• Product Spec + COA + Non-GMO / Allergen / BSE-TSE Free Statements

• Where applicable: GRAS affirmation summary, Novel Food approval notice (China 2025 Allulose, etc.), or support letters for local registration

We can also introduce our regulatory consultant for complex dossier preparation.

Most powdered ingredients: 24 months from date of manufacture when stored sealed, cool & dry (<25°C, RH <60%).

Hygroscopic items (Polydextrose, Allulose, FOS) should be used within 6 months after opening.

Detailed storage & handling instructions are on the MSDS and outer carton.

Notify us within 48 hrs of delivery with clear photos of: damaged cartons, container seal, and tally sheet.

We immediately file a claim with the insurer and usually arrange replacement or credit within 14 days for verified loss, to keep your production uninterrupted.