Basic Attention

We take responsibility. Process:

• Buyer notifies us within 15 days with photos/test reports.

• We review COA + retained sample; if needed, arrange joint test with nominated lab.

• Confirmed off-spec → Replacement FOC or Credit Note against next order.

Our aim is to resolve within 7 working days to minimize your downtime.

Yes. We sign Non-Disclosure Agreements (NDA) and Exclusive/Non-Compete Distribution Agreements defining:

• Exclusive territory / customer segment

• No direct contact with your declared clients

• Your inquiry & formulation data kept confidential in our CRM

We have a proven track record supplying distributors.

Yes. Our technical team assists with:

• Basic formulation suggestions (dosage, compatibility, processing tips)

• Connection to partner factories' R&D for deeper troubleshooting

• Application notes (e.g., "How to prevent sedimentation in acidic milk drinks using SSPS")

We also share third-party published references for your formulators.

 Stock items: 7–15 days ex-Qingdao after deposit

• Make-to-order: 15–30 days depending on factory schedule

If unexpected shortage occurs (force majeure / peak season), we inform you immediately and propose: (a) split shipment, (b) alternative qualified source (same spec), or (c) revised ETD — always with your consent.

For new clients, our standard terms are T/T 30% deposit and 70% against the copy of B/L.

For long-term strategic partners with a proven track record, we can negotiate more flexible terms, such as LC at sight or DP, based on your annual purchasing volume.