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Quality Assurance & Regulations

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FAQS & BETOND

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Beyond answers: Multilingual support with regulatory insights.

1. How do you manage Allergen Cross-Contact (e.g., Gluten, Soy, Dairy) in your facilities?

We enforce strict HACCP and GMP protocols. Our top-tier factories utilize dedicated production lines for allergen-sensitive ingredients (e.g., Chicory Inulin lines are Gluten-Free). We issue Allergen Statements confirming the absence of the Big 8 allergens or identifying controlled risks.


2. Do you test for Heavy Metals and Microbial Limits according to USP/EP standards?

 Yes. Our quality control exceeds general food grade standards. We routinely test for Heavy Metals (Pb, As, Cd, Hg), Microbial Limits (TPC, Yeast/Mold, E.coli, Salmonella), and Pesticide Residues following USP <232>/<233> and EP monographs to ensure global compliance.


3. What is your policy on "Forever Chemicals" (PFAS) in food contact or ingredients?

We recognize the growing concern regarding PFAS. Our paper packaging suppliers are required to certify PFAS-Free status. For ingredients, we ensure our purification processes minimize environmental contaminants. We can provide PFAS Non-Detection Declarations upon request.


4. Can you provide a full dossier for New Food Raw Material registration (e.g., Allulose in China)?

Yes. For newly approved ingredients like Allulose (China 2025), we work closely with factories to provide comprehensive dossiers, including toxicological studies, process flowcharts, and quality specifications, to support your domestic registration process.

5. How do you ensure the authenticity of Organic / Non-GMO certifications?

We only source from factories certified by internationally recognized bodies (e.g., Ecocert, SGS, Intertek). We maintain traceability records for all certified batches. Furthermore, we can arrange annual third-party audits of our supply chain upon request to verify compliance.